Coralstay | Terms & Condition

Terms & Conditions

Aetails, name of Property, number of rooms at the Property, the Booking Amount payable and Security Deposit amount payable and specified due dates by which they are required to be paid/deposited. “Coral Stays” shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to “Coral Stays” through the registered mode of payment intimated by “Coral Stays” to the Guest as stated herein, even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation along with proof of payment of the entire Booking Amount shall be required to be produced by Guests at the Property at the time of Check-In.

(i) "Advance" is the non-refundable amount required to be deposited by Guests with “Coral Stays” as deposit for putting a Booking on Hold (as stated hereinbelow) in respect of a Property.

(j) "Security Deposit" is the amount required to be deposited by Guests on a case to case basis with “Coral Stays”. The Security Deposit shall be utilized by “Coral Stays” for any damages caused by the Guests/their pets to the Property and/or items/furniture therein and/or for recovery of any other charges levied by “Coral Stays” on Guests.

(k) “Peak Days” includes long weekends, festive dates including but not limited to Diwali, New Years, Christmas etc.

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ACKOWLEDEMENT & EXPRESS CONTENT

Your use of this website is subject to the Terms and Conditions of Use mentioned herein along with the Privacy Policy and all other policies listed on “Coral Stays’s website. The terms and conditions contained on “Coral Stays”’s website herein, form a binding agreement between yourself and “Coral Stays” with respect to the use of this website and the services hereunder, by you. By accessing, viewing, browsing, caching, storing and / or otherwise using our website or any of our services, applications, contents, functions through whatever platform and/or by completing a Booking, you acknowledge and agree to have read, understood and agreed to all the terms and conditions set out on the website (including the Privacy Policy) and agree to be bound by them.

These pages, the content and infrastructure of these pages, and the online accommodations reservation service provided on these pages and through the website (“the Service/s") are owned, operated and provided by www.Coralstays.com and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

ELIGIBILITY

Use of our Booking Channels for making a Booking in respect of a Property is available only to persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Persons who are ‘incompetent to contract' within the meaning of the Indian Contract Act, 1872 are not eligible to use our Booking Channels to make a Booking in respect of a Property.

DESCRIPTION OF SERVICES PROVIDED

“Coral Stays” serves as an online as well offline platform for booking Properties at affordable prices. “Coral Stays” also hosts content about the Properties. The inclusion of any amenities or services at the Properties at a particular time shall not imply or warrant that these amenities or services will be available at all times and “Coral Stays” reserves the right to discontinue them at any time.

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ADDITIONAL SERVICE

To provide complete comfort to the Guests, “Coral Stays” may at its sole discretion and subject to availability arrange additional services like chef, cleaners, vehicle hire etc. by outsourcing such services from third party vendors on prior request of Guests.

Guests shall understand and agree that such services may not be part of Booking Amount/ Advance/ Security Deposit paid by the Guests and such services may accrue additional charges. These additional services are provided by “Coral Stays” solely for the convenience of Guests without any commitment or obligation of any kind whatsoever on part of “Coral Stays”.

PRICING

RIGHT TO ADMISSION AND POSESSION OF PROPERTY

In case of any Booking, it is understood and accepted by all the Guests that they shall never be in possession or have a charge or claim to be in possession of any of the Properties booked by him or her at any time whatsoever.

The Guests shall not be allowed to check in the Property before or at the time of Check- In unless they comply with all the requirements as prescribed. In case the Guests do not comply with the prescribed requirements, no refund against Booking Amount/ Deposit paid by Guests or compensation of any kind of whatsoever nature or amount shall be claimable by Guests or due or payable by “Coral Stays” to the Guests or anyone else.

(a) Guests must provide Booking Confirmation issued by “Coral Stays” along with the proof/details of payment of the entire Booking Amount.
(b) In compliance to the Government security regulations, every Guest, coming to stay at the Properties, would be mandatorily required to provide original government issued photo IDs for verification as well as a copy of the photo IDs, on or before check-in.
(c) Guests shall enter name, address and other details of all the guests, including children, in the Guest Register kept at respective Properties and/ or maintained digitally.

In case any guest has provided incorrect and false information at the time of Booking, “Coral Stays” shall be entitled to forthwith revoke Booking, and refuse entry to Property and if the Guests have already Checked-In, then they shall be evicted from the Property by any of the representatives of “Coral Stays”. In such cases the Deposits/ Booking Amount paid by the Guests shall not be refunded nor shall any compensation of any kind or nature be paid by “Coral Stays” to the Guest.

At the time of Check In or during the stay, the total number of Guests along with visitors of the Guests shall not exceed the number as stated at the time of making the Booking. “Coral Stays” may permit, at its sole discretion, additional persons to stay at the Property, at an additional cost. No additional persons will be allowed unless a written acceptance is issued by Stay Vista.

FEES

“Coral Stays” reserves the right to charge and add any additional (reservation or facilitation) fees without any prior notice to the Guests.

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USER TERMS

While using this website, you acknowledge that you fully assume the risks of the transaction and you further fully assume the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to the accommodation that is the subject of the transaction(s).

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BOOKING COIRMATION

Guests shall understand and agree that making payment of the Advance and/or Security Deposit (depending on case to case basis as decided by “Coral Stays”) or Booking Confirmation shall clearly construe and mean that Guests have read and unconditionally accepted all the details of the Booking and abide by them.

The issuance of the Booking Confirmation does not ensure that Booking is confirmed.

It is clarified that “Coral Stays” shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to “Coral Stays” through the registered mode of payment intimated by “Coral Stays” to the Guest/ Guests even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation shall stand canceled, withdrawn and null and void, if the entire Booking Amount is not received by “Coral Stays” by specified due dates.

In the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the Guest/Guests should confirm the Booking with us. “Coral Stays” shall not be liable to serve a Booking unless the entire Booking Amount is received by “Coral Stays” through the registered mode of payment, even though the Booking Confirmation may have been sent to the Guest by such third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals and/or “Coral Stays”. Further, in the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the terms and conditions of such third party shall also be applicable to the Guest/Guest and the Booking, in addition to the terms and conditions laid down by us in respect to the Booking. In the event any term/condition of such third party is inconsistent with the Terms and Conditions set out herein or intimated to the Guest/Guests by “Coral Stays”, the Terms and Conditions of “Coral Stays” shall prevail.

CHECK IN & CHECK OUT TIMINGS

The issuance of the Booking Confirmation does not ensure that Booking is confirmed.

PAYMENT OF ADVANCES SECURTY DEPSOTS BY GUESTS FOR DAMAGE TO THE PROPERTY

For reserving the Booking, Guests will have to pay the Advance prior to receiving the Booking Confirmation, as a security, in order to protect “Coral Stays” against the loss of revenue in case a Guests cancels a Booking or does not pay the balance amount.

In the event the Advance is not received by “Coral Stays”, the Booking Confirmation shall not be sent by “Coral Stays” to the Guest.

The Guests shall be responsible to check and report any damage to the Property or the equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. therein within 90 minutes of Check-In. If the Guests fails to/ does not report any damages during the aforesaid time period, such damage shall be deemed to have occurred during stay of the Guests and the Guests shall be responsible to reimburse to “Coral Stays” for any such damage without demure and delay.

Guests shall use the Property and the items/furniture therein with utmost care. At the time of Check-Out, the Guest shall leave the Property in good order and reasonably clean condition except normal usage.

The Guests agree and understand that in case any damage or breakage is caused to single item forming a set unless an identical replacement can be found the Guest shall be liable to pay for the replacement of the entire set. e.g. If a glass in a set of 6 glasses is broken / chipped, the Guest shall be responsible to pay for the replacement all 6 pieces of the set.

Without prior consent of “Coral Stays” Guests shall not move or relocate any equipment, appliances, furniture, fittings, furnishing, finishing and artifacts etc. from their original location except for chairs, other furniture like cane / plastic furniture etc.

The Guests understand and agree that “Coral Stays” cannot immediately inspect Property for damages at the Check-Out time of the Guests as there may be multiple rooms and facilities to be inspected. The inspection for damages shall be done by “Coral Stays” in the intervening time between one Guests Check-Out and the next Check-In. Thus, refunding of Security Deposit after adjusting the amount recoverable from the Guests, if any, cannot be done immediately upon Check-Out. “Coral Stays” shall make an effort to refund the Security Deposit or the balance Security Deposit, as the case may be, maximum within 30 days from date of Check-Out. After the inspection, the assessed cost of repairs / replacement shall be communicated to Guests for their information and the same shall be final and binding on Guests.

If the amount of repair/ replacement of item, equipment, appliances, furniture, fittings, furnishing, artifacts etc. exceeds the amount of Security Deposit, the excess amount shall be intimated to the Guests in writing and the Guests shall be liable to pay the same, without demure, within 7 days of such demand being made by “Coral Stays”. Any refund due against Security Deposit shall be made through a cheque or bank transfer in favour of Guests as per the account details provided by the Guests or in the mode which the Guests had made payment.

PET POLICY

Pets may or may not be allowed on the Properties at the discretion of “Coral Stays”. Such information will be set out in the Booking Confirmation issued to Guests. “Coral Stays” may, at its discretion, charge a non-refundable Pet Fee. If the Guests/their visitors, bring pets to Property without “Coral Stay's prior written approval or if the Guests bring pets other than the one whose specific approval is granted, such pets shall not be allowed to enter the Property and if Guests have already Checked-In, they may be evicted by “Coral Stays” from the Property.

Pets, when allowed by “Coral Stays”, must be kept on the Property and should always be in company and control of Guests. Guests shall be solely and entirely responsible to ensure that pets do not soil, spoil or damage the Property and/or the items/furniture therein. The Guests shall be responsible for ensuring that their pets do not create any nuisance to the neighbors or any other people around the Property.

CANCELLATION POLICY

“Coral Stays” shall be entitled to cancel a Booking at anytime without giving any prior intimation to the Guest/Guests. To see our updated Cancellation Policy, please visit Cancellation Policy.

INTELLECTUAL RIGHTS

Unless stated otherwise, the software required for our services or available on or used by our Online Booking Channels and all intellectual property of the contents and information of and material on our Booking Channels are wholly and exclusively owned by and all right, title and interest solely vest in “Coral Stays”. Intellectual Property shall include but not be limited to all developments, proprietary information, trademarks, trade names, logos, art work, slogans, service mark, domain name, brand name, know-how, processes, methods, trade secrets, designs and all other work in which copyright may subsist.

You are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content or our brand. To the extent that you would (wholly or partly) use or combine our content or would otherwise own any Intellectual Property Rights in the Online Booking Channels, you hereby irrevocably and unequivocally assign, transfer and set over all such Intellectual Property Rights to www.Coralstays.com.

SAFETY & PROHIBITIONS

Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our Intellectual Property Rights.

a. Guests shall understand and agree that Property booked by the Guests is a residential property with other persons living around. It is imperative that the conduct of the Guests shall in no way disturb the tranquility, peace and modesty of the neighbors.

b. The Property booked by the Guests shall be used only for the purpose of stay and not for any other purpose.

c. The Guests shall not cause any nuisance to the property of the neighbors.

d. In order to avoid disturbance to the neighbors the Guest shall ensure that no loud music is played around poolside, garden, compound, balconies or terraces etc. or any outdoor area that would cause disturbance to neighbors or cause any kind of nuisance.

e. The Guests shall not use Property for committing or conducting any unlawful act or immoral activity, “Coral Stays” and any of the representatives, employees, relatives or agents of the “Coral Stays” shall in no way be responsible or liable for such acts on behalf of the Guests.

g. The Guests shall not possess or consume any prohibited drugs or organize any rave parties in or around Property. Breach of this condition will result in immediate lodging of a Police Complaint by “Coral Stays” against the Guests.

CONFIDETIALS & PERSONAL DATA

Any information that is required to be collected by us shall be kept confidential in accordance with the provisions of our Privacy Policy. In addition to the same, the provisions of the following laws/ rules/ guidelines/ regulations shall be applicable to the use of our Online Booking Channels:

i. The provisions of Information Technology Act, 2000 relating to processing of personal data and as may be amended from time to time;

ii. The provisions of the Information Technology (Intermediary Guidelines) Rules, 2011 as may be amended from time to time;

iii. The provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as may be amended from time to time.

Any information provided by you in case of any Booking made through our Offline Booking Channels shall also be kept confidential as per these Terms and Conditions.

GUEST ISSUES

i. The provisions of Information Technology Act, 2000 relating to processing of personal data and as may be amended from time to time;

ii. The provisions of the Information Technology (Intermediary Guidelines) Rules, 2011 as may be amended from time to time;

iii. The provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as may be amended from time to time.

Any information provided by you in case of any Booking made through our Offline Booking Channels shall also be kept confidential as per these Terms and Conditions.

FORCE MAJEURE

i. The provisions of Information Technology Act, 2000 relating to processing of personal data and as may be amended from time to time;

ii. The provisions of the Information Technology (Intermediary Guidelines) Rules, 2011 as may be amended from time to time;

iii. The provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as may be amended from time to time.

Any information provided by you in case of any Booking made through our Offline Booking Channels shall also be kept confidential as per these Terms and Conditions.

TERMINATION

You understand and agree that “Coral Stays” reserves the right to terminate your registration and / or terminate your right to use this website for any reason whatsoever, including without limitation, any act or omission in contravention of the Privacy Policy or of these Terms and Conditions of Use. You further understand and agree that any such termination may be effected without prior notice to you and you acknowledge and agree that “Coral Stays” may delete or deactivate your account immediately on detecting any such reason, including without limitation, the contravention of the Privacy Policy or of these Terms and Conditions of Use.

DISPUTE RESOLUTION AND APPLICABLE LAW AND JURISDICTION

Any disputes, claims or differences between with regards to the Booking or in respect of any matters arising out of the Booking, shall be referred to arbitration of a sole arbitrator, whose decision shall be final and binding. The sole arbitrator shall be mutually appointed by the Parties. The Arbitration shall be held at Mumbai and shall be governed by the provisions of the Indian Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration proceeding shall be conducted in English. Subject to the above arbitration provisions, the competent Courts in Mumbai shall have the jurisdiction in the matter.

NOTICES

Any notices or other communications to be sent by “Coral Stays” to the Guests, shall be in writing and shall be sent by Stay Vista (i) via email (in each case to the address that the Guest provides) or (ii) by posting to the Site or via the Application. For notices/communications sent by e-mail, the date of receipt will be deemed the date on which such email is transmitted.

INDEMNIFICATION

By making a Booking, you assure and represent that the same has been made for private/residential and personal use and not for commercial purposes or for any other purpose. You expressly indemnify “Coral Stays” and agree to keep “Coral Stays” fully and effectively indemnified, saved, defended and hold harmless, from any loss or damage suffered by you on account of breach of the aforesaid assurance, including without limitation, any loss of profits, indirect loss, consequential loss, loss of income, damage to property, loss of reputation, etc.

Guests agree to indemnify and keep fully and effectively indemnified, saved, defended and hold harmless, “Coral Stays”, its affiliates, contractors, employees, officers, directors and agents, from and against any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation to legal fees and expenses, arising out of or related to Guest use or misuse of the services or of our Booking Channels, any violation by you of the Terms and Conditions mentioned on this website, or any breach of the representations, warranties, and covenants made by Guests herein.

FEEDBACK

“Coral Stays” encourages you to provide feedback, comments and suggestions for improvements to the Site, Application and Services ("Feedback"). Submission of Feedback may be made by emailing us at hello@Coral Stays.com.

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WAIVER

The failure of “Coral Stays” to exercise or enforce any right or provision of the Terms and Conditions mentioned on this website will not constitute a waiver of such right or provision.

GRIEVANCE REDRESSAL

The failure of “Coral Stays” to exercise or enforce any right or provision of the Terms and Conditions mentioned on this website will not constitute a waiver of such right or provision.

SUBMISSIONS

Any messages, notes, suggestions, ideas, notes, drawings, concepts or other material or information (collectively, the “Submissions”), which you may submit through or in connection with this website will become the exclusive property of “Coral Stays”. Accordingly, you agree that we have the right to publish any Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions. In addition, you agree that you will not transmit any Submission which infringes upon the rights of any third party. In case of any damage or injury to anyone by your submissions, you admit your liability and release “Coral Stays” from any responsibility.

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MISCELLANEOUS

This website shall have the right to assign its obligations and duties as mentioned herein and in any agreement relating to any or all of its services to any person or entity.

In the event that any provision of these Terms and Conditions of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall continue to be in force.

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